Pivot to Remote

Dear Families,


New York City Public Schools (NYCPS) are dedicated to ensuring that every student can learn uninterrupted, including during disruptions caused by building closures. To accomplish this goal, we want to make sure that our students and staff are prepared for successful remote learning. NYCPS has developed a practice plan to support and improve schools' readiness in the event a transition to remote learning is necessary. 


What does that mean for your child?


  • Your Child will still come to school. In school, there will be at least one period where the teacher will engage the students in a digital activity to ensure that all students understand how to log on to a device and to their digital accounts.
  • In addition to the in-class activity, the teachers will assign a short task for students to complete at home. Please ensure your child completes the digital activity at home.
  • If your child does not have access to either a personal internet-enabled device or a NYCPS-issued device at home, be sure to reach out to us to request a device.
  • Thank you. If you have any questions, please contact your child’s teacher or our Parent Coordinator, Ms. Marrero at (718) 965-6866 or via email at



Valerie Vanderpuije

Principal, P.S. 295

How to Google Classroom

What is Google Classroom - Google Classroom helps educators create engaging learning experiences they can personalize, manage, and measure. Classroom is part of Google Workspace for Education, which empowers your institution with simple, safer, collaborative tools.


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New York City Schools Account - NYCSCA

NYSCA, NYSCA, NYSCA!!!  Yes, It all comes down to activating your New York City Schools Account (NYSCA).


The new NYC Schools Account (NYCSA) Portal will allow you to:

    • See your students grades, test scores and more in My Student
    • Take classes in Parent University
    • Report bullying
    • Access forms for your child
    • Reset your child's DOE account password
    • Access SupportHub


NYSCA Mobile App -


Resetting Student Passwords

At the beginning of the year your child's teacher will provide you with their email and password.  If you are having a problem logging in you can notify your child's teacher or Ms. Marrero at to reset the password.


You can also reset your child's passwords by going into NYSCA account.

How to Reset Your Child’s Password in NYCSA

You can reset your student password easily by following these instructions:

  1. Click on Settings.
  2. Click on Student Password.
  3. Select the child whose password you want to update.
  4. Enter a new password. Your password must:
    • Contain between 8–32 characters.
    • Contain at least one number (0–9).
    • Contain at least one lowercase letter (a–z).
    • Contain at least one uppercase letter (A–Z).
  5. Retype the new password.
  6. Click on Save.
  7. That’s it! Your password has been reset.

Technology Support for Families

Visit SupportHub to browse, get answers, and request technology help.

  • Get help with technology, transportation, and more
  • For technical questions that cannot be answered in the self-serve section, there is a system that allows users to create and submit a help desk ticket. An agent will call those users back to resolve the issue.
  • Login with your NYC Schools Account or DOE Student Account to track requests for further technology help.
  • Staff can sign in with their DOE username and password.
  • SupportHub also has the first-ever DOE Education Virtual Assistant (Eureka), which provides more help, and the same phone number for the Help Desk is still available (718-935-5100).

About the SupportHub - Vimeo Video

Free and low cost internet

All families with a student enrolled in a DOE school or program are eligible for the Affordable Connectivity Program (ACP), which offers monthly discounts up to $30 on internet bills, and a one-time device discount up to $100 with participating providers. 

This program, launched by the Federal Communications Commission (FCC), is a replacement to the Emergency Broadband Benefit (EBB) program, which provided broadband internet service for eligible New York City households at a reduced cost during the COVID-19 pandemic.

To apply for this program, confirm your household’s eligibility, and find participating broadband internet providers, visit the ACP website. Families may also call the ACP helpline at (877) 384-2575.

There are several free or low-cost internet options available to New York City students and families.

Affordable Connectivity Program





DOE Link with additional information - Free or Low internet

Your DOE -Loaned Ipad or Laptop

iPad Care and Safety

iPads should remain with the student they are assigned to in order to engage in remote learning. If there is a change in the student's residence during remote learning the iPad should remain with the student, and should be used primarily inside the residence to prevent unnecessary damage. 

Families will not be held accountable for accidental damage through normal use, but please exercise caution and common sense to protect your iPad. iPads must be installed in the case provided. You should be using your iPad primarily indoors for schoolwork and it must be secured in the case when you travel with the device.

Families should bring the broken or non functioning iPad to their school, and the school will work with the DOE and our vendors to ensure a replacement device is delivered to the school for the family. The broken device will be fixed by AppleCare, and will be redistributed to a student in need of a device. 

Lost or Stolen DOE-loaned Devices

Families who need to replace an iPad that has been lost or stolen must first file a police report in person at their residential police precinct. In any case where the iPad was lost or stolen, even if it was during delivery of the iPads to families homes, a police report is required. 

  • When you get to the precinct, let the front desk staff at the precinct know that you wish to report a lost or stolen iPad that was issued to them by the NYC Department of Education.
  • Note the report number, precinct number, the date the complaint was made, and the name of the person taking the complaint.
  • the officers who assist you should give you a notation of the report number on a form or on a business card with the officer's name and precinct

Once the families have the needed information, they can visit the SupportHub to fill out a ticket, or call the Help Desk at 718-935-5100 option #5.

  • Your child's school may be able to assist to file the report with the help desk.
  • The replacement items will be shipped to the school, school staff will contact you to arrange a pick up once they receive the replacement items.

Also note:

  • Families will NOT have to disclose their legal/immigration status.
  • NYPD does not report or share this type of information with other government agencies.